| Initial Assessment |
Gathering information about the device’s make, model, symptoms, and history of data loss. |
Information from client |
| Physical Inspection |
Thoroughly examining the storage device for physical damage, such as scratches, dents, or visible component failure. |
Physical Inspection |
| Multimeter Testing |
Utilising a multimeter to measure electrical characteristics, checking for voltage, resistance, or continuity issues in electronic components of storage devices. |
Diagnosing Electronic and Circuit Faults |
| Thermal Imaging |
Using thermal imaging technology to identify heat signatures or abnormalities in electronic components, aiding in detecting overheating issues or hardware malfunctions. |
Thermal Imaging |
| Microscope Testing |
Employing microscopes to inspect internal components of storage devices for physical damage, such as damaged heads on hard drives, requires a lab environment our cleanroom work is done using a laminar flow cabinet for delicate examination. |
Microscope Testing |
| Diagnostic Tools |
Utilising advanced software and hardware tools to assess the health and condition of the storage media, identifying bad sectors or hardware malfunctions. |
Diagnostic Tools |
| Data Imaging |
Creating a sector-by-sector image of the drive to prevent further damage and allow work on a copied image for recovery purposes. |
Data Imaging |
| Firmware Repair |
Repairing or reprogramming the firmware of the storage device if the issue is related to firmware corruption or malfunction, requiring specialized tools and expertise. |
Firmware Repair |
| Logical Analysis |
Conducting a logical analysis of the copied image to identify logical issues like file system corruption or accidental deletion. |
Logical Analysis |
| Hardware Repair/Replacement |
Performing repairs or replacing faulty parts if data loss is due to physical damage, often requires expertise and a controlled environment. Read write heads and other internal work is done in our laminar flow bench. |
Hardware Repair/Replacement |
| Data Recovery Attempts |
Using various techniques to recover data, such as repairing corrupt file structures or extracting data from damaged sectors. |
Data Recovery Attempts |
| Verification and Integrity Checks |
Verifying the integrity and completeness of recovered data by comparing it with the original. |
Verification and Integrity Checks |
| Client Communication |
Maintaining communication with the client, providing updates on progress, estimated success rates, and additional steps required. |
Client Communication |
| Data Transfer |
Safely transferring recovered data to a secure storage medium for client access. |
Data Transfer |
